StartPro Corp. ("StartPro," "we," "us") respects your privacy. This policy explains what personal information we collect through startpro.ca, why we collect it, how long we keep it, and the choices and rights available to you. Our practices are designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Who we are
StartPro Corp. is a Canadian software studio headquartered at Unit 2, 237 Romina Drive, Concord, Ontario, L4K 4V3. Inquiries about this policy can be sent to info@startpro.ca or by phone at +1 (437) 433-3538.
2. What we collect
We only collect personal information you choose to provide through one of our website forms.
Contact form (/contact.html)
- Full name
- Email address
- Company name (optional)
- Service interest (game development, enterprise software, consulting, or other)
- Estimated budget range (optional)
- Project details that you write into the message field
Booking form (/booking.html)
- Full name
- Email address
- Selected date and time slot
- Optional notes about what you would like to discuss
Automatically captured
- Your IP address and approximate timestamp at the moment of submission, used solely to enforce rate-limiting and to mitigate automated spam.
- A short anti-bot timing token submitted with the form. This is not used to track you across sessions.
We do not use third-party advertising trackers, analytics cookies, social-media pixels, or behavioural-profiling tools on this website.
3. Why we collect it
Personal information submitted through forms is used only to:
- Respond to your inquiry or schedule the consultation you have requested.
- Prepare a written proposal, scope, or follow-up communication if you ask us to.
- Maintain a basic record of correspondence in our internal systems.
- Detect and prevent automated abuse of the contact and booking forms.
We do not use your information for marketing, sell it to third parties, or share it with anyone outside of StartPro without your prior consent.
4. How long we keep it
Submission records are retained for as long as needed to handle your inquiry and any resulting engagement, plus a reasonable record-keeping period for tax, legal, and accounting obligations under Canadian law (typically up to seven years for engagement-related correspondence). Unsuccessful or unanswered inquiries are deleted after twenty-four (24) months.
5. Where it is stored
Form submissions are processed by our website infrastructure and forwarded to internal email accounts hosted with reputable Canadian and North American service providers. Booking submissions are processed via Google Workspace (Google's privacy policy) for calendar scheduling. Your data may transit through servers located in Canada and the United States in the course of being processed.
6. Security
StartPro takes reasonable technical and organizational measures to protect personal information from unauthorized access, loss, or misuse. The website is served over HTTPS, form submissions are restricted to the StartPro domain, and submission endpoints are rate-limited and protected against common automated abuse. No internet-based system can be guaranteed perfectly secure; we work to minimize risk and to respond promptly to any incident.
7. Your rights under PIPEDA
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Withdraw your consent and request deletion of your information, subject to legal and contractual record-keeping obligations.
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe we have not handled your information appropriately.
To exercise any of these rights, email info@startpro.ca with the subject line "Privacy Request." We will respond within thirty (30) days.
8. Children
This website is not directed to children under thirteen (13) years of age, and we do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it.
9. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or in applicable law. The "Last updated" date at the top of this page indicates the most recent revision. Material changes will be highlighted on our home page for a reasonable period.
10. Contact
For any privacy-related question, please reach us at:
StartPro Corp.
Unit 2, 237 Romina Drive
Concord, Ontario L4K 4V3
Canada
Email: info@startpro.ca
Phone: +1 (437) 433-3538